Please contact customerservice@poorboysupplements.com for more information on returning an item.
All Returns:
We will not refund orders unless first contacted, so we can assess the problem and determine how best to handle it. Be sure to have your order number handy. Returns must be made within 30 days of purchase & products must be sealed. A refund will be issued less the original actual postage incurred to us, plus a 15% restocking fee. For any damages or claims, please retain the shipment and packaging for inspection for a period of 30 days. Failure to retain the shipment and packing for inspection may result in the claim being denied. If you are ordering any Protein Bars or Gel Pills note that they may arrive melted, as we have no control over temperature variances and higher temperatures. We will not accept any claims for melted bars, gel pills or any other products subject to melting or leaking.
Partial Returns:
Should the order fall under $99, standard postal rate of $9.95 will be deducted from refund. For any product claims submitted through PoorBoySupplements.com, we will not reship items as postage is not covered by the manufacturer. Alternatively, you can submit your product claim directly to the distributor/manufacturer. **We reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price.